Orders + Return Policy
I placed an order - now what?
Thank you for placing an order with Lamb + Joy. You will receive an email once your order has shipped. Please note, due to volume and COVID-19, there may be a delay in processing and/or shipping of your order. We appreciate your patience.
Am I able to cancel my order?
Once an order is placed, it is unable to be cancelled or modified.
How do I report a missing or defective item?
Please report any damaged or missing items to firstname.lastname@example.org within 7 days of delivery. Please include your order number.
What if my package got lost on its way?
If you have a package that was marked as delivered but you have not yet received it, please do the following:
1. Check with your neighbors to see if the package was left there.
2. Reach out to your local post office or UPS facility.
3. Contact our team at email@example.com along with your order number.
Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.
Lamb + Joy is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
Questions? Contact us at firstname.lastname@example.org.